Arrive on time to your appointment.
• Due to the time-sensitive nature of preparing this medication and scheduling patients, you must arrive on time for your appointment.
• If you are late, your appointment will be cancelled.
When you arrive:
• Park in an open parking space in the parking lot in the FRONT of the building on top of the hill
• Remain in your car and call 231-252-0893. Inform the staff of the color and make of your car
• Wait for Novello staff to come and escort you from your car to the clinic (DO NOT enter the building on your own)
• You will be required to put on a Novello Infusion issued mask before entering
Please plan on a total time in the clinic of 3 hours.
• Your medication is prepared at Novello once you arrive
• The medication will be given over approximately 30 minutes
• You will be monitored for 1 hour after the infusion is complete
o You must remain in the clinic during this time
o Please bring a book and/or electronic device if you desire
No visitors will be allowed to accompany you
• Due to very limited space in our infusion center rooms, we will not be able to allow any visitors to accompany you during your treatment.
• Only in certain extenuating circumstances will patients be allowed to have a visitor/support person o Pediatric patients may be allowed one parent/guardian (Support persons essential to the care of the patient and for those with intellectual and/or developmental disabilities, cognitive impairments, behavioral concerns, and/or special communication needs.)
Cancellations
• Please make every effort to attend your scheduled appointment
• If you must cancel your appointment, please call 231-252-0893 to speak to a Novello staff member.
PLEASE NOTE:
• BUILDING “F” – last building at top of hill in Copper Ridge Complex
• GPS may take you to the parking garage in the back of the building – do not park here
• Go around the building to the top of the hill and park in the front parking lot
• Park in an open parking space. Call 231-252-0893 and inform staff of color and make of care
• If you do not receive a call from Novello, please call 231-252-0893 to schedule your appointment
